Privacy Policy
Last updated 23 August 2026
This policy explains what WIGO collects, why, who we share it with, and how you can get it deleted. It covers the WIGO mobile app and this website.
1. Who we are
WIGO is operated by Rent Instant Inc.(“we”, “us”). We are the data fiduciary for the personal data described below. You can reach us at bandibannu773@gmail.com.
2. What we collect
| Data | Why we need it |
|---|---|
| Phone number | To create your account and sign you in. It is how we identify you. |
| Full name | So drivers and passengers know who they are travelling with. |
| Date of birth | To confirm you are 18 or over. |
| Email address (optional) | Receipts and account notices. You can use WIGO without one. |
| Profile photo | So the other party can recognise you at pickup. |
| Precise location | To set your pickup point, find rides near you, and show your live position to the driver or passengers during a trip. |
| Vehicle details, photos and driving documents | Only if you list a vehicle or drive. Used to verify that vehicles and drivers on the platform are genuine. |
| Trip and booking history | To show your rides, calculate fares, and resolve disputes. |
| Ratings and reviews | To keep the platform trustworthy for everyone. |
| Saved locations and ride preferences | Convenience features you choose to use. |
Payments
Payments are processed by Razorpay. Card, UPI and bank details are entered directly with Razorpay and are never stored on our servers. We keep only the amount, status and reference for each transaction.
3. How we use location
WIGO requests location access only while the app is in use. We do not track your location in the background, and we do not collect location when the app is closed. You can revoke location access at any time in your device settings, though core features such as setting a pickup point will not work without it.
4. Who we share it with
We do not sell your personal data. We share it only with the service providers needed to run WIGO, and only what each one needs:
- Other users of the platform — when you book or accept a ride, the other party sees your name, photo, rating and live location for the duration of that trip.
- Twilio — receives your phone number to deliver the one-time login code.
- Amazon Web Services — hosts our servers and stores uploaded photos and documents.
- MongoDB — stores our application database.
- Razorpay — processes payments.
- Google Maps Platform — provides maps, routing and address lookup.
We may also disclose data where required by law, or to investigate fraud or a safety incident on the platform.
5. Where your data is stored
Our servers and file storage are located in India (AWS Mumbai region). Some of the providers listed above may process limited data outside India in the course of delivering their service.
6. How long we keep it
We keep your data for as long as your account exists. When you delete your account we remove it permanently, as described below. We may retain a minimal transaction record where tax or accounting law requires it.
7. Deleting your account
You can delete your WIGO account at any time, from inside the app:
- Open Settings
- Scroll to Delete Account, below Logout
- Type DELETE to confirm
This is immediate and cannot be undone. It permanently removes your profile, phone number, photo, vehicles, driver details, trips, bookings, ratings and saved locations. Full instructions are on our account deletion page.
If you have a ride or booking in progress, finish or cancel it first — we block deletion mid-trip so the other party is not left stranded.
8. Your rights
Under India's Digital Personal Data Protection Act, 2023, you have the right to access the personal data we hold about you, to have inaccurate data corrected, to have your data erased, and to complain to the Data Protection Board of India. Most of this you can do yourself in the app; for anything else, email bandibannu773@gmail.com and we will respond within 30 days.
9. Children
WIGO is not intended for anyone under 18. We ask for your date of birth at sign-up for this reason. If you believe a minor has created an account, contact us and we will remove it.
10. Security
Traffic between the app and our servers is encrypted in transit using TLS. Access to production systems is restricted. No system is perfectly secure, but if a breach affects your personal data we will notify you and the relevant authority as the law requires.
11. Changes to this policy
We will update this page when our practices change and revise the date at the top. If a change is significant we will tell you in the app.
12. Contact
Questions, requests or complaints about your data: bandibannu773@gmail.com
Rent Instant Inc., India