Support
Something not working, or a question about a ride? Start here — most answers are below, and if yours is not, email us and a person will reply.
Contact us
Email bandibannu773@gmail.com. We aim to reply within one working day.
To help us fix things faster, please include the phone number on your account, roughly when the problem happened, and a screenshot if you have one.
Common questions
I am not receiving the login code
The code arrives by SMS and can take up to a minute. Check that the number you entered is correct, including the country code, and that you have signal. If nothing arrives after two minutes, wait a moment and request a new code. Still stuck? Email us with the number you are trying to use.
The map is blank or my location is wrong
WIGO needs location access to set your pickup point. Check that location permission is granted in your device settings and that location services are switched on. Moving outdoors or near a window usually improves accuracy.
How do I add a vehicle?
Go to Settings then Add Vehicles. You can list a bike, scooter, auto, car or van. You will be asked for the vehicle details and photos so riders know what they are booking.
How is my fare calculated?
Fares are shown in full before you confirm a ride — a base fare plus distance and time, with any service fee itemised. There are no hidden charges added afterwards. If a completed fare looks wrong, email us with the trip details and we will look into it.
A payment failed or I was charged twice
Payments run through Razorpay. A failed payment is usually reversed automatically within a few working days. If a duplicate charge has not reversed after five working days, email us with the date, amount and the last four digits of the payment method.
I want to report a driver, passenger or safety concern
Email us straight away with the trip details and what happened. We take safety reports seriously and will investigate. If you are in immediate danger, contact the emergency services first.
How do I delete my account?
Open Settings, scroll to Delete Account below Logout, and type DELETE to confirm. It is permanent. Full details are on the account deletion page.
Privacy
For anything about your personal data — what we hold, corrections, or erasure — see our privacy policy or email us directly.